Di2 & Responsible Gaming — Safe, Balanced, In Control
Di2 believes that great entertainment starts with good self-control. Online gaming should be an enjoyable activity, not a burden. This page provides guides, self-control tools, and support resources to help you play in a healthy and responsible way.
Di2's Commitment to Responsible Gaming
Di2 takes a serious and proactive approach to ensuring that gaming on this platform remains a healthy form of entertainment. We don't just provide games — we also provide the tools and information to help users make informed decisions about how and how much they play.
The di2 platform is open only to individuals aged 18 and above. We encourage all users to set personal limits early, play only with money they can afford to lose, and stop a session when gaming starts to feel like an obligation rather than enjoyment.
Recognising the Signs of Risky Behaviour
It's important to recognise when gaming starts to have a negative impact on your life. Warning signs to watch out for include:
- Feeling compelled to play even when you don't want to, or being unable to stop even when you want to;
- Spending more than planned or than you can afford, and chasing losses by continuing to play;
- Neglecting family, work, or financial responsibilities due to time spent gaming;
- Going into debt or borrowing money to fund gambling;
- Feeling anxious, irritable, or distressed when unable to play;
- Hiding gambling habits from loved ones.
If you recognise one or more of the signs above in yourself or someone you care about, please take steps to seek help. di2 encourages an open and judgement-free approach to getting support.
Guide to Setting Time & Budget Limits
Decide how long you want to play before starting a session — for example, 30 minutes or an hour. Use your phone's timer as a reminder. When time is up, stop and take a break. Don't keep going just because of "one more round" — this small habit builds strong self-control over time.
Set a maximum amount you're comfortable spending on entertainment each week, and stick to it without exception. Think of it like a regular entertainment budget — no different from what you'd spend on movies or a dinner out. Money used for play should never come from rent, food, or emergency savings.
Available Self-Control Features
Di2 supports your right to control your own gaming experience. A number of self-control features are available for you to use or request through customer support:
- Deposit limit: You can request daily, weekly, or monthly deposit limits in MYR (RM) to keep your spending in check. Limits take effect immediately once set;
- Cooling-off period: If you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, you will be unable to log in or carry out any transactions;
- Self-exclusion: For users who feel they need a longer break, the self-exclusion option allows you to temporarily close access to your di2 account. This is a step we fully support — no questions asked, and no judgment towards users who choose this option.
To activate any of the above features, contact the di2 support team at [email protected]. All requests will be processed promptly and with full respect for your privacy.
Minor Protection
Di2 has a zero-tolerance policy on the use of our platform by anyone under the age of 18. We apply an age verification process during registration and reserve the right to request identity verification at any time to ensure compliance with this policy.
If you are a parent or guardian, we recommend the following steps to protect children from accessing online betting platforms:
- Never share your di2 account password or login credentials with anyone, including family members;
- Log out of your account every time you finish using a shared device;
- Use parental control software on devices accessible to children to block access to betting websites;
- Have open conversations with your children about the risks of gambling and the importance of age restrictions on certain activities.
Life Balance & Professional Support
Responsible gaming means maintaining a healthy balance between entertainment and everyday responsibilities. di2 encourages all users to always put their mental and physical wellbeing, family relationships, career, and personal finances ahead of any online entertainment activity.
If you or someone you know is struggling with gambling habits, we encourage you to seek professional help. In Malaysia, some resources you can reach out to include:
- Talian Kasih (15999): Counselling and support services provided by the Ministry of Women, Family and Community Development Malaysia;
- Mental Health Helpline (03-2935 9935): Provided by the Ministry of Health Malaysia for psychological support and mental health services;
- Speaking to a counsellor or psychologist: Any nearby clinic or hospital can refer you to an appropriate specialist.
Acknowledging a problem and seeking help is a sign of courage, not weakness. di2 stands with our users on the journey towards healthier play and a more balanced life.
Have a Question or Need Help?
Contact the di2 team at [email protected], or check our FAQ page for more information. When you're ready, log in and use the self-control tools available in your account.